College Ready and General Studies Holds

College Ready and General Studies Level 1 Holds

You need to complete some part of this Blackboard course if you have any of the following holds

How do I enroll myself in the Blackboard tutorial/course?

Email Instructions to Students ( 131 KB)‌

Self-Enrollment Instructions

1. Go to http://metrostate.blackboard.com/
2. Click on the Metropolitan State University of Denver Link
   
   NOTE: if you have not previously logged into Blackboard directly before, follow the on-screen instructions to view your initial Blackboard Vista password, but at this point do not login.
   
   
3. Click on the Course List button
4. Click on the Training link
5. Click on Students link
6. Click on Uncategorized link
7. Click the green Arrow next to General Studies to expand section options
8. To the right of General Studies Hold Removal, click on the "Register" icon 
9. Enter your login user name (generally the same as ConnectU) and password (generally NOT the same as ConnectU)
10. 10. Click the "Register" button

If You Are Enrolled in a Course that Uses Blackboard

This helps mainly with password issues--you still have to self-enroll following the directions above. One odd thing is that once you're logged into Blackboard, you no longer have access to the Course List button!

1. Go to ConnectU and login
2. Click on the My Course tab
3. Click link to any Blackboard course on your My Courses list
4. Click on the My Blackboard link
   
5. Click on the My Settings link
   
6. Click the Change Password button
   
7. Complete the form to change your password. For your Current password, use your current ConnectU Password. Please note that it is a very good idea to enter a secret question and answer.
8. Logout of Blackboard, then follow the self-enrollment directions above
9. If you still are having password problems, contact Embanet or call 1-888-915-9535

Can't login because of password problems

1. If you have never logged in to Blackboard directly, go to http://metrostate.blackboard.com/webct/logonDisplay.dowebct and click on the "look up your initial password" link
2. If you have logged in previously and have set up your security question, go to http://metrostate.blackboard.com/webct/logonDisplay.dowebct and click on  the "Forgot your password" link
3. If those steps don't work, have your password reset to your initial password:
   1. During regular business hours, contact MSU Denver's Educational Technology Center, 303-556-3600
   2. Outside of regular business hours, contact Embanet, supportcenter.embanet.com/mscd or 1-888-915-9535 

Common Issues and Solutions

Problem: I got myself enrolled, but I don't see the quiz(zes)
Solution: Complete the appropriate Which Holds Do I Have? "quiz. That will release the appropriate learning module(s)

• If you entered MSU Denver before Fall 2012 AND didn't readmit for Fall 2012 or later:
  • Complete Which Holds Do I Have? (Student Who Entered Before Fall 2012)
  If you entered MSU Denver Fall 2012 or later OR readmitted for Fall 2012 or later:
  • Complete Which Holds Do I Have? (Student Who Entered Fall 2012 or later OR who readmitted Fall 2012 or later)

Problem: I completed the quiz, but where is the survey?

Solution 1: Didn't pass the quiz

• Clue that this has happened: link to What if I don't pass the quiz? shows up in the learning module links
• To see detailed information on your quiz attempt or attempts, follow these steps: In the learning module, click on the quiz link
• Click the View Submission button
• For each quiz attempt, there is a link (called Attempt 1, Attempt 2, etc.)
• Click on the link to the quiz attempt to see the quiz question, all the answers, which answer you chose, and which answer is the right one
  

Solution 2: Closed the quiz window before the quiz was processed

• It takes a few seconds for the quiz results to be processed, so if you close the window before it's complete, odd things might happen, depending on when you close it
• It may be that the quiz gets recorded fine, but the survey link doesn't appear, in which case clicking out of the learning module then coming back into it might work, or you may need to logout then login again
• If the quiz results didn't get processed, you would need to repeat the quiz

Solution 3: Didn't click OK

• Once you've successfully passed the quiz and it's been processed, a screen appears tell you so, and it's expecting you to click OK
• The survey link appears after you click OK

Solution 4: Expected the survey by email

• Because the initial notification came by email, and the confirmation that the hold is removed came by email, some students are expecting the link to the survey to come by email, too
• The survey link is released within Blackboard, once the quiz has been completed successfully, and that should happen right away

Problem: I shouldn't have this hold

Solution 1: Previous Degree

• Students who have completed a Bachelor's degree already (at MSU Denver or at another institution) or certain Colorado Community College Systems Associate's Degrees (Associates of Arts with designation or Associates of Science with designation) from should not have any of these holds
• The holds are were placed on your record either because we don't have your previous degree noted properly in your student record or (more rarely) that we don't have record of your prior degree
• If this is the case, completing this course will remove the hold or holds, and depending on the time of day and the week, that may be the fastest way to do so, but even if this is the fastest way to clear the hold this term, please let us know so that we can correct the problem for future terms.

Solution 2: Completed the requirement by exception

• In certain cases, you may have completed a requirement in a way that required the relevant department to create an exception
• The exception is generally noted in your CAPP report, and that may be difficult for us to factor into how the holds are put on (though we're working on that)
• If this is the case, completing this course will remove the hold or holds, and depending on the time of day and the week, that may be the fastest way to do so, but even if this is the fastest way to clear the hold this term, please let us know so that we can correct the problem for future terms.

Solution 3: I'm planning on taking the course that completes the requirement next term

• The primary goal of this process is to encourage you to do just that
• We are asking you, however, to complete this process
• By the next time these holds would be run, if you have completed or are in the appropriate course or courses to complete these requirements, the hold would not occur again