FAQ

Frequently Asked Questions

Here are some answers to the most frequently asked questions of The Office of the Cashier. If you cannot find the answer to your question here, please call 303-556-4013 to speak with a cashier.

Do I have to pay my tuition and fees in full before classes begin? What happens if they are not paid by the deadline?

Full payment of tuition and fees is due by payment deadline. Please refer to the Current Term Policies page on The Office of the Bursar website for the current payment deadline date. Any unpaid balance will incur a 4% service charge AND an additional 1.5% service fee for each month after that. You are responsible for verifying the balance of tuition and fees. You may access your account through the ConnectU portal by selecting My Services/Registration after logging in. Do not wait for a bill.

Non-resident students must pay all tuition and fees by payment deadline, or have a signed payment contract, or their registration will be cancelled.

YOU ARE RESPONSIBLE FOR FOLLOWING PROPER WITHDRAWAL PROCEDURES IF YOU DO NOT ATTEND CLASS. CHOOSING NOT TO ATTEND A CLASS DOES NOT MEAN THAT YOU WILL BE AUTOMATICALLY DROPPED FROM THAT CLASS. YOU MUST OFFICIALLY WITHDRAW FROM OR DROP YOUR CLASSES, OR YOU WILL BE ASSESSED FULL TUITION AND FEES.

Why do I have to pay all the fees? What are they used for?

Please reference the Tuition and Fees forms on the Tuition, Dates and Deadlines page on The Office of the Bursar website. Here you will find an explanation of all of the fees and what they are used for.

Why am I being charged for Health Insurance? What if I already have my own Health Insurance?

All students, undergraduate and graduate, taking nine (9) credit hours or more in any given semester of attendance are automatically billed for the Student Health Insurance. However, qualifying students may request to waive out of the plan prior to the posted waiver deadline if they can provide proof of outside health insurance coverage that meets the University's waiver standards. Proof of outside health insurance must be submitted each semester a student is taking nine (9) credit hours or more.

To access the online insurance waiver form, please complete the following:

• Log onto your ConnectU account.
• Click on the My Services/Registration tab and then again on the My Services/Registration link. This will prompt a pop-up window to appear.
• Click on the link that is entitled, "Registration, Credit Card Payment, Insurance Waiver, Student Records and Financial Aid Menu" from the Main Menu.
• Click on the "Insurance Waiver Menu" from the list of options that appear.
• Read the waiver instructions and the College Waiver Standards.
• If you qualify to submit a waiver, complete the electronic waiver form and submit.

For more information regarding the insurance or the waiver please visit the Student Health Insurance website.

What is the College Opportunity Fund (COF) and how do I apply?

The College Opportunity Fund (COF) provides a tuition stipend toward state funded courses for students completing undergraduate course work in the state of Colorado. At MSU Denver, you must complete two forms before the stipend is applied to your account: a one-time application form and an authorization form completed each semester.

To access the application, please visit the COF website and click in the College Opportunity Fund tab.

To access the COF authorization form, please complete the following:

• Log onto your ConnectU account.
• Click on the My Services/Registration tab and then again on the My Services/Registration link. This will prompt a pop-up window to appear.
• Click on the link that is entitled, "Registration, Credit Card Payment, Insurance Waiver, Student Records and Financial Aid Menu" from the Main Menu.
• Click on "Student Records" from the list of options that appear.
• Click on the "COF Stipend Authorization" link.
• Select the current term and then click "Submit".
• Select either "I choose to authorize the use of my COF stipend for all eligible courses" or "I choose to authorize lifetime use of my COF stipend, until I revoke this authorization by selecting another option." and then click "Submit".

I have waived the Student Health Insurance and applied and authorized my COF, but both are still on my bill. How much do I need to pay by the deadline?

MSU Denver only requires you to pay for tuition and fees by payment deadline to avoid service charges. If you need help figuring out what is due, feel free to call the Bursar's Office for the current balance.

I am expecting a financial aid refund this semester. Am I able to come to the Cashiers Office to pick up my check?

As of December 1, 2009 all students who are not enrolled in Direct Deposit will be mailed their refund checks. Checks are no longer issued from The Office of the Cashier. Checks will only be mailed once per week on Thursdays.

Please make sure that your address is updated and current with the Office of the Registrar to ensure that your check is mailed to the correct address.

How do I enroll in Direct Deposit?

Follow the instructions in How to Enroll in Direct Deposit ( 493 KB) to properly enroll in Direct Deposit.

I paid my tuition using a check, and now my financial aid has paid in. How long will it be until I receive my refund?

Our office requires that all tuition payments made by check be held for ten business days prior to issuing a refund. If your financial aid refund is more than the amount you paid, we can issue a check for the difference, but the amount of the original check payment will be held for ten business days to ensure the check clears the bank. As of December 1, 2009 all students who are not enrolled in Direct Deposit will be mailed their refund checks. Checks are no longer issued from The Office of the Cashier. Checks will be mailed once per week on Thursdays.

How can I make a payment?

There are a few different ways to make a tuition payment:

1. In our office in person
2. Our after hours drop box
3. Through your ConnectU account
4. The phone
5. The mail

The types of payments we take are:

1. Checks - please make sure that the student ID number is in the subject line of the check.
2. Money Orders or Cashiers Checks
3. Visa, MasterCard, and Discover. Sorry, we do not take American Express.

Checks written to MSU Denver may be electronically processed.

MSU Denver will not honor checks that are post dated. All check payments received in our office will be processed regardless of the date on the check.

How do I check the status of my refund check?

The best way to check whether or not your loan has paid into your account is through ConnectU. You will need to log into My Services and view the Account Summary by Term. When this balance is negative, you have a refund due to you. If you are having a hard time understanding your financial aid, feel free to contact the Office of Financial Aid at 303-556-8593.

How do I get a copy of my 1098-T?

In order to obtain your 1098-T please follow the instructions on this handout ( 74 KB) .