8:30-9:45am Coping With Difficult People
Tivoli, 320A-B-C
Dr. Jon Richard, Colorado State Employee Assistance Program

Do you encounter difficult people, whether students, colleagues, or members of the public , in the course of your work? Are some of the people with whom you interact impatient? Hostile? Relentlessly challenging? Argumentative? Belligerent? Just plain obnoxious? Encounters with difficult people can be upsetting, draining, discouraging, and demoralizing. But…you can develop enhanced strategies for working more effectively with difficult people! You can increase your comfort and confidence on the job, and respond to difficult customers in a way that gets the job done and … Preserves your sanity, Protects your dignity, And supports your well-being.

Session co-sponsored by the Classified Staff Council

Developing Students’ Complex Reasoning Abilities

Dr. Sheila Thompson, Director, Student Learning Assessment

Tivoli 320A

Partnerships with the Auraria Library: Informed Learning, Consultancy, and the Learning Commons

Meg Brown-Sica, Associate Director of Technology; Learning Spaces; Lorrie Evans, Head of Library Instruction Services; Ellen Metter, Humanities/Anthropology Bibliographer

Tivoli 320B

Faculty Learning Communities at Metro State

Mark Potter, Director, Center for Faculty Development






Tivoli 320C

Retaining Your Sanity During the Dossier Process

Jennifer Garner, Art; Christopher Jennings, Tech Communication; Letitia Pleis, Accounting; Jeffrey Simpson, Biology; Rey Hernandez, Economics (panel chair)

Tivoli 444

Partnerships in Learning: Community Engagement at Metro State

Matthew (Dag) d’Agostino and Randi Smith, co-Directors, Urban Center for Community and Civic Engagement

Tivoli 640

“Higher Education in Challenging Times”

Remarks by President Stephen Jordan and Mr. David Skaggs, Executive Director, Colorado Department of Higher Education