Frequently Asked Questions
A large project such as ConnectU is bound to stir up a number of questions. Please review our FAQ to find to find the answers you may be looking for, and if you can't find it there please feel free to contact the helpdesk at 1-877-35AskIT (1-877-352-7548) or visit the Technology Support Services Help Desk
Who Can Access ConnectU?
A: Currently, all full- and part-time faculty, staff and students at MSU Denver can log in to ConnectU. Emeritus staff can request to continue service through ConnectU and will be handled on an individual basis as policy allows.
What is my user name and initial password?
A: When you first access the ConnectU portal you will have the option to look up your portal username and password.
How will I get access to ConnectU?
A: All you will need is your portal username (your MSU Denver e-mail address) and login password. You will have a chance to lookup your portal username (your MSU Denver e-mail address) and initial password as soon as you log in.
You will access by either:
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Connecting directly to connectu.msudenver.edu (http://connectu.msudenver.edu).
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OR Clicking on the ConnectU Link on the college's home page (http://www.msudenver.edu).
Will the ConnectU portal replace the main msudenver.edu site?
A: No. The focus of the ConnectU portal is to let you customize and access information that is personalized to your preferences and interests. The purpose of a general site, such as the msudenver.edu home page, is to provide information to a broad audience.
Where do I get help?
A: If you are having trouble logging in to the portal, call the Help Desk at 1-877-35AskIT (1-877-352-7548) or visit the Technology Support Services Help Desk.
What if I don't have a computer or internet access at home?
A: Metro State faculty and students have access to 10 open computer labs on campus and 17 department computer labs with complete and free Internet access. For information and a map with posted lab hours, please visit http://www.msudenver.edu/studentlabs/. Student technology fees pay for this access.
Metro State staff member's, have access to a computer through their departments. If you are unsure of how to access department computers, please see your department chair or office supervisor.
What will ConnectU provide?
A: ConnectU will provide you easy access to the services you use as a faculty, will be the main source of communications with the college and the main source of information on your personnel records. It can provide additional features such as group functions and live chat opportunities with classes.
You will miss out on some important services and information available through the portal if you don't use it, or at least visit it daily, such as:
Personal announcements:Announcements directed solely to you as a faculty member. These announcements will include important information regarding your college news, polices, procedures and deadlines.
Campus-wide announcements: General campus announcements, such as campus and parking lot closures, with an opportunity to "subscribe" to targeted calendars, such as arts, athletics and student life.
Administrative Services: Links to important school services provided by various college departments, such as access to your personnel records through Banner Web, class lists and the dynamic Online Class Schedule - 24/7 up-to-date paperless course search system.
