252 KB)Frequently Asked Questions
Q) How do I sign up?
A) Go to the registration page on the Rave Mobile Safety Denver Alerts site and complete the required information.
Q) What kind of situations will this notification process be used for?
A) Imminent emergencies such as, but not limited to, fire, tornado, hazardous materials spill or an act of violence.
Q) Will this be used for weather-related closures?
A) Possibly, if there is an imminent danger such as a flash flood or fire associated with storm activity. In other situations, current methods such as TV, radio, broadcast messages, www.msudenver.edu, www.ahec.edu and the emergency hotline (303-556-2401) will be used instead.
Q) Can my parents or other family members also sign up so they'll know what's going on?
A) At this time, registration for the emergency notification service is only being offered to currently enrolled students, faculty and staff of Metropolitan State University of Denver. A valid mscd.edu email address must be entered to register with the system.
Q) What if I don't have a cell phone?
A) The Emergency Notification System is a text messaging system, but there are other ways the University will notify you such as broadcast voice messaging to campus office extensions, e-mail, on www.msudenver.edu.
Q) Is there a cost if I sign up?
A) Neither Metro State nor Rave will not assess charges for this service; however, depending on your agreement with your mobile phone provider, you may incur charges if you opt to receive SMS text messages in case of a campus emergency. Please check with your provider to understand your charges.
Q) What information do I have to provide when I sign up?
A) In addition to your name, 900# and Metro State e-mail address, you will be asked for your mobile phone number.
Q) How long will it take to get a message when something is happening?
A) It depends on the situation, but this system is designed to get the information out very quickly to the participants.
Q) What do I do if I change my mobile phone number?
A) If your mobile phone number changes, go to the registration form to log in and change your existing information.
If you do not have a login or password, go to the registration form and click on the "Forgot Username or password?" link. This will allow you to enter your mscd.edu e-mail address or registered phone number to create a password and change your information.
Q) What if I change my carrier?
A) A carrier change to your phone service may interrupt your ability to receive an emergency notification for a time, but should be handled automatically by the system. If you have any questions contact mscd_emergency@mscd.edu.
Q) I'm concerned about privacy. Will my personal contact information be kept private by the University?
A) Yes. The information contained within the confidential database will not be used outside of the project's scope by any of the participating organizations.
Q) Who do I contact if I'm signed up but didn't get a text message?
A) Contact the system administrator at mscd_emergency@mscd.edu if you need further assistance.
Q) If I update my personal contact information in MetroConnect, does it automatically update my registration information for emergency text messages?
A) No. The Metro State Emergency Notification System registration is separate from the University personal information update process available in MetroConnect. You must use this registration form.
Q) Who do I contact for more information?
A) Contact the system administrator at mscd_emergency@mscd.edu if you need further assistance.
