Trouble Connecting from Home
ISP Issues |
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It is recommended that you do not use the browser supplied by your Internet Service Provider (ISP) such as: AOL, MSN, Earthlink, etc. These ISP supplied/modified browsers in most cases will not work correctly with Metro Connect or not all features in Metro Connect will work with these browsers. Use only the supported browsers.
To do so:
- Connect to your ISP as you normally would. Minimize the ISP supplied browser.
- Open your stand alone supported browser.
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Using a supported browser and receive a "Session Expired" message right after logging into MetroConnect ?
This error is caused by a expired cookie stored on your machine. Click here for instructions on how to clear your cookies which will resolve this issue.
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Do You Use NetZero® or Juno® HiSpeed and receive a "Password Exception Error" when logging in to MetroConnect?
This error is caused when the HiSpeed (web accelerator) feature of your ISP is active while attempting to log in to MetroConnect. Click here for instructions on how to disable the HiSpeed feature.
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Do You Use Earthlink® as your ISP?
It has also been found that you will need to disable the "pop-up" stopper supplied by Earthlink® because it will interfere with the Metro Connect e-mail and calendar. Contact your ISP to find out how to do this.
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Do You Use Netscape® as your ISP?
When using Netscape®’s ISP there are certain features that are included that do
not function with MetroConnect. Before accessing MetroConnect using
Netscape, it is suggested you review Troubleshooting Documents for specific information related to the Netscape Web Accelerator.
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Still Have Questions?
Please contact the Help Desk at 1-877-35AskIT (1-877-352-7548) or visit www.mscd.edu/AskIT
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MetroConnect | Home Issues
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