Banner account is locked
- Users may get the follow errors:
- User gets message "java.sql.SQLException" account is locked.
- User gets message "java.sql.SQLException.Protocol violation" while signing onto the application.
- If your Banner Account is locked and you know your password, please wait 10 minutes for the account to unlock itself.
- If you don't know your password, call the Metro State Help Desk at 303-352-7548 to get your password reset.
- All passwords need to start with an alphabetic character, uppercase or lowercase. All passwords need to be at least 8 characters with 2 uppercase letters, 2 lowercase letters and 2 numbers, no special characters. These requirements are noted on screen GUAPSWD.
