Helpdesk Workflows

Help Desk Workflows and Procedures

A

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• Academia Account Creation ( 90 KB)

• Academia Password Reset ( 89 KB)

• Access to Banner Class Codes ( 93 KB)

• Admin Account Creation ( 90 KB)

• Admin Password Reset ( 89 KB)

• Admin/Exchange Account Creation or Reset ( 95 KB) 

 

B

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• Bad Hard Drive Suspected ( 96 KB)

• Banner Class Code request ( 92 KB)

• Banner Imaging request ( 88 KB)  

• Banner Prod Account Creation ( 93 KB)

• Banner Production Password Reset ( 91 KB)

• Banner TEST Account Creation ( 93 KB)

• Banner Test Password Reset ( 90 KB)

• Blackboard access issues ( 91 KB)

• Blackboard Password Reset ( 100 KB)

 

B

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• Blackboard Password Reset ( 100 KB)

• CAPP Report Issues ( 91 KB)

• Cell Phone Deployment ( 174 KB)

• Clearing Windows Security Log ( 97 KB)

 

C

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• ConnectU Cannot Login ( 96 KB)

 

E

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• Email Migrations ( 172 KB)

• Existing Network Printer Setup ( 92 KB)

 

G

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• General Issue Workflow ( 91 KB)

• Gmail Account Creation or Reset ( 96 KB)

 

I

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• Internet or Network Outage ( 93 KB)

 

K

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• Kirk Account Creation ( 89 KB)

• Kirk Password Reset ( 89 KB)

 

L

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• Local Printer Install ( 92 KB)

• Luminus Password Reset ( 168 KB)

• Lyris List Account Creation ( 87 KB)

• Lyris List Password Reset ( 88 KB)

• Lyris List Password Reset ( 88 KB)

 

N

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• Name (NID) Change Request ( 158 KB)

• Network Access Request ( 94 KB)

• NEW Network Printer Setup ( 93 KB)

 

O

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• Outlook Calendar Sharing ( 96 KB)

• Outlook email Setup ( 93 KB)

• Outlook Mailbox Sharing ( 97 KB)

• Operating System Upgrade Request ( 103 KB) 

 

P

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• PC Clean up - Slow PC workflow ( 92 KB)

• PGP Passphrase issue ( 98 KB)

• Print job stuck in Network Queue ( 93 KB)

• Printer Fuser Replacement ( 91 KB)  

• Printer Maintenance ( 90 KB)

• Purchase Request ( 93 KB)

 

R

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• Replacement Kybrd, Mouse, Cable Request ( 95 KB)

• Rowy Account Creation ( 91 KB)

• Rowy Password Reset ( 90 KB)

 

S

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• Site Manager or www3 account request ( 89 KB)

• Site Manager www3 Password Reset ( 90 KB)

• Software request - customer does NOT have it ( 92 KB)

• Software request - customer HAS it ( 94 KB)

• Special Item Install Request ( 94 KB)

• Sulu Account Creation ( 87 KB)

• Sulu Password Reset ( 88 KB)

 

T

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• Toner or Ink Cartridge replacement ( 172 KB)

• Trouble with Banner Prod ( 93 KB)

 

V

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• Virus issues ( 93 KB)

• Virus Suspected ( 100 KB)

• VPN Account request ( 95 KB)

• VPN Client Install ( 96 KB)