Frequently Asked Questions
Computer Labs
I have never logged into the Computer Labs before. What are my user name and password?
Why am I required to change my password at the first log in?
When does my Computer Log In password expire?
Can I use the same password for my Computer Lab Login and ConnectU?
How do I log in to ConnectU?
How do I log in to Rowdy?
How often should I save my work?
How do I save my work?
What should I do if my computer is frozen?
What computer labs have DVD or CD-RW driver?
What computer labs have scanners?
Can I print in the Computer Labs?
Can I print in color in the Computer Labs?
What is the Equitrac pop-up window on my screen?
Does my print credit from last semester roll over into the next semester?
Can I get a print refund if my documents didn’t print correctly?
How do I add more print credit funds to my account?
Where are the Pay Stations located?
May I bring food and drinks into the Computer Lab?
How may I retrieve an item lost in the computer labs?
I have never logged into the Computer Labs before. What are my user name and password?
See a Lab Tech in any Metro Computer Lab, or go to West Classroom 241, to have your log in credentials set up for you.
Why am I required to change my password at the first log in?
When you login in for the first time in one of the Computer Labs, you are required to change your password due to our security policy.
When does my Computer Log In password expire?
Your computer log in password is set to expire in 120 days, when 14 days are left before the expiration date you will be notified when you log into the computer.
Can I use the same password for my Computer Lab Login and ConnectU?
The computer login and ConnectU log in are synched with the password that you create when you log into the computer labs.
To log in to your ConnectU you will need your metro username and a password. This is given to you when you are first accepted in to the college as a student. If you have forgotten your password you can call the Service Center at 1-877-352-7548 or you may go to West Classroom 241 for assistance.
Any questions pertaining to your Rowdy account can be answered here. If you still need assistance on accessing Rowdy you can call the Help Desk at 1-877-352-7548 or you can stop by West Classroom 241.
How often should I save my work?
It is recommended to save every 10 min. IT staff is not responsible for recovering lost documents.
It is recommended that you bring a USB flash drive. If you do not have one, you may e-mail the document to yourself or save it on the temporary I: Drive. The I: Drive is for student use and is erased on a weekly basis. Also, keep in mind that any documents on the I: drive can be viewed, modified, or deleted by another user.
What should I do if my computer is frozen?
Press Ctrl + Shift + Esc simultaneously to open the Windows Task Manager. Highlight the application that is frozen or waiting, (usually the very top item in the list) and click on the End Task button. You will lose any unsaved work.
What computer labs have DVD or CD-RW driver?
All computers have DVD/CD writers.
What computer labs have scanners?
All labs have scanners.
Can I print in the Computer Labs?
All computer labs support black and white printing.
Can I print in color in the Computer Labs?
The Tivoli, WC 244, South 103, Plaza 307, Science and 7th Street labs all have color printers.
The Tivoli color printer only supports duplex (double-sided) printing.
What is the Equitrac pop-up window on my screen?
The Equitrac window displays the balance and the print cost per page of the document. The balance begins at $25 and depletes every time you accept the print cost in order to process your document. Black and white printing is $.05 per printed page and color printing is $.10 per printed page.
Please see our policy for more information.
Does my print credit from last semester roll over into the next semester?
The print credit from previous semester does not roll over into the next semester. Each student will receive $25.00 in print credit at the beginning of their next registered semester.
Can I get a print refund if my documents didn’t print correctly?
This is determined on a case by case basis. Your account will be reviewed by a lab supervisor and credited the necessary amount.
How do I add more print credit funds to my account?
You may use a Pay Station to add money to your account. Your print balance must be below $5.00 dollars in order to add money to your account. The pay stations currently accept $1 dollar bills but the ones in Plaza and Science accept $1, $5, and $10 dollar bills. Please use your money wisely as the pay stations don’t give out change and we are not responsible for giving change or print credit when using a $5 or $10 dollar bill.
Where are the Pay Stations located?
The pay stations are located in West Classroom 244, South Classroom 103, Science Bldg. 1058, Plaza Bldg. 307 and Tivoli 225.
May I bring food and drinks into the Computer Lab?
No, foods and drinks are not permitted inside any of the computer labs. All foods and drinks should be placed on the drink cart located outside of the entrance of every computer lab.
How may I retrieve an item lost in the computer labs?
The computer labs are NOT responsible for lost or stolen items. If you have lost an item during the current week, return to the computer lab that the item was lost and ask a Lab Tech to check the lost and found. Items left in the lost and found at the end of the week are brought to the Auraria Campus Lost and Found. The Campus Lost and Found is located in Tivoli Suite 250 (the Information Desk where Student IDs are issued).
