workflows and help desk and call center procedures
help desk workflows and help desk procedures
Help Desk Workflows and Procedures
- Academia Account Creation (
90 KB) - Academia Password Reset ( 89 KB)
- Access to Banner Class Codes ( 93 KB)
- Admin Account Creation ( 90 KB)
- Admin Password Reset ( 89 KB)
- Admin Rights Request ( 99 KB)
- Admin/Exchange Account Creation or Reset ( 95 KB)
- Bad Hard Drive Suspected ( 96 KB)
- Banner Class Code request ( 92 KB)
- Banner Imaging request ( 88 KB)
- Banner Prod Account Creation ( 93 KB)
- Banner Production Password Reset ( 91 KB)
- Banner TEST Account Creation ( 93 KB)
- Banner Test Password Reset ( 90 KB)
- Blackboard access issues ( 91 KB)
- Blackboard Password Reset ( 100 KB)
- CAPP Report Issues ( 91 KB)
- Cell Phone Deployment ( 174 KB)
- Clearing Windows Security Log ( 97 KB)
- Email Migrations ( 172 KB)
- Existing Network Printer Setup ( 92 KB)
- General Issue Workflow ( 91 KB)
- Gmail Account Creation or Reset ( 96 KB)
- Internet or Network Outage ( 93 KB)
- Kirk Account Creation ( 89 KB)
- Kirk Password Reset ( 89 KB)
- Local Printer Install ( 92 KB)
- Luminus Password Reset ( 168 KB)
- Lyris List Account Creation ( 87 KB)
- Lyris List Password Reset ( 88 KB)
- Metroconnect Cannot Login ( 96 KB)
- Name (NID) Change Request ( 158 KB)
- Network Access Request ( 94 KB)
- NEW Network Printer Setup ( 93 KB)
- Outlook Calendar Sharing ( 96 KB)
- Outlook email Setup ( 93 KB)
- Outlook Mailbox Sharing ( 97 KB)
- Operating System Upgrade Request ( 103 KB)
- PC Clean up - Slow PC workflow ( 92 KB)
- PGP Passphrase issue ( 98 KB)
- Print job stuck in Network Queue ( 93 KB)
- Printer Fuser Replacement ( 91 KB)
- Printer Maintenance ( 90 KB)
- Purchase Request ( 93 KB)
- Replacement Kybrd, Mouse, Cable Request ( 95 KB)
- Rowy Account Creation ( 91 KB)
- Rowy Password Reset ( 90 KB)
- Site Manager or www3 account request ( 89 KB)
- Site Manager www3 Password Reset ( 90 KB)
- Software request - customer does NOT have it ( 92 KB)
- Software request - customer HAS it ( 94 KB)
- Special Item Install Request ( 94 KB)
- Sulu Account Creation ( 87 KB)
- Sulu Password Reset ( 88 KB)
- Toner or Ink Cartridge replacement ( 172 KB)
- Trouble with Banner Prod ( 93 KB)
- Virus issues ( 93 KB)
- Virus Suspected ( 100 KB)
- VPN Account request ( 95 KB)
- VPN Client Install ( 96 KB)
