Computer Technology Procurement Procedure

1. Prior to calling the helpdesk or filling out the online form, have a look at our list of most requested items, then obtain preliminary budget approval through the appropriate account authority in your area.
2. Call the helpdesk at 1-877-35AskIT (1-877-352-7548) or visit www.mscd.edu/AskIT to request the computer equipment or software. Be as specific as you can when requesting hardware and software. Be aware that the college maintains a library of licenses to software packages, so you may not have to purchase them.
3. Your help call or online form submission is recorded and immediately dispatched to an IT Administration procurement staff member .
4. Procurement staff will contact you to clarify/ verify the request and obtain any other information that may be needed to process the request.
5. A technician may visit your office in order to verify your current machine's configuration (RAM, Hard drive capacity, equipment specifications or software compatibility) and report the findings back to IT Administration. This information is critical to providing vendors with accurate specifications for the requested technology. IT Administration works with vendors on a day to day basis, ensuring the college community gets technology at the maximum cost savings to the college.
6. Based upon the technicians findings and the specifications and quote from the vendor(s), IT procurement staff will call to to obtain a Purchase Requisition (PR) number and will prepare the PR. The PR will then be sent to your department/account authority for approval and signature. (Remember that all technology purchases need VP signature also.)
7. Return the PR to IT Administration (fax 303-556-5037 or campus box 96) for processing.
8. Once approved, the PR is submitted to AHEC central purchasing and is closely tracked by IT Procurement staff. Your department will receive a copy of the Purchase Order when it is issued by AHEC.
9. All technology acquisitions will be delivered to Information Technology receiving in AD180 where the equipment received is confirmed with the Purchase Order. If the order is complete, a member of the Procurement staff will contact you, by phone or e-mail, to inform you of the arrival and make necessary arrangements for setup and deployment. Software and the number(s) of licenses issued will be recorded and tracked by the IT Software librarian prior to installation on your machine(s). In accordance with the college policy Copying Computer Software: "College employees and students do not have the right to reproduce licensed software or related documentation". All software will be installed by Customer Support staff in accordance with the applicable licensing agreement. Installing the software on additional equipment is strictly prohibited.
10. Once your equipment or software is deployed or installed, then your PO will be closed.

Information Technology at Metro State provides you with the opportunity to use state of the art technologies, and we are committed to providing all users with the best possible service. We will continue to explore and develop different ways to provide the most current technological advances to every staff and faculty member.